GENERAL TERMS AND CONDITIONS - HEALTHY FOOD AND HERBS

Last updated: 11-12-2025

Article 1 - Definitions

In these general terms and conditions, the following definitions shall apply:

1. Healthy Foods and Herbs: the company of Hilke Maatman, registered with the Chamber of Commerce under number 98264028.
2. Website: www.gezonde-voeding-en-kruiden.nl.
3. Customer: any natural or legal person who purchases a product or service from Entrepreneur.
4. Consumer: the Customer who is not acting in the exercise of a profession or business.
5. Products: all items offered by Entrepreneur, including e-books, digital downloads, print-on-demand items, courses and other products.
6. Digital products: non-tangible products such as e-books, PDFs, digital courses, videos and online learning content.
7. Print-on-demand products: physical items produced only after order, possibly with personalization choice by the Customer.
8. Courses: online programs, modules and learning materials offered through the Website.
9. Agreement: any purchase or service agreement between Entrepreneur and Customer.
10. Written: both physical and electronic communications, such as e-mail.

Article 2 - Identity of the Entrepreneur

Healthy Foods and Herbs
Hilke Maatman
Erve Wolbert 19
7577 NS Oldenzaal
Chamber of Commerce number: 98264028
VAT number: NL005321073B92
E-mail: info@gezonde-voeding-en-kruiden.nl
Website: www.gezonde-voeding-en-kruiden.nl

Article 3 - Applicability.

1. These general terms and conditions apply to all offers, orders and Agreements between Operator and Customer.
2. By placing an order, the Customer agrees to these terms and conditions.
3. Variations are valid only if agreed in writing.
4. General terms and conditions of the Customer are expressly excluded.

Article 4 - Offer and information

1. The offer on the Website is non-binding and subject to change at any time.
2. Obvious errors or mistakes in prices, product information or images do not bind Entrepreneur.
3. Health and herbal information on the Website and in products is general information, no medical advice.
4. The Customer always remains solely responsible for control, use and application of information and products.

Article 5 - Establishment of the Agreement.

1. The Agreement is established when the Customer completes the order and receives an email confirmation.
2. The Customer must provide accurate data.
3. Entrepreneur may refuse orders or request additional information.

Article 6 - Prices and payments

1. All prices are in euros, including VAT, unless otherwise stated.
2. Payment is made through the payment methods available on the Website.
3. Digital products and courses are delivered only after full payment.
4. Print-on-demand products are not produced until payment is received.
5. Any shipping costs will be listed separately.

Article 7 - Delivery of digital products

1. Digital products are usually made available immediately after payment via download link, email or learning environment.
2. The Customer is solely responsible for downloading and securely storing files.
3. Do not share, distribute or resell digital products without written permission.
4. Problems with access or downloads should be reported as soon as possible.

Article 8 - Delivery of print-on-demand products.

1. Print-on-demand products are produced and shipped by a third-party printer or service provider.
2. Delivery times are indicative and may vary.
3. Customer is responsible for providing correct shipping information.
4. Risk passes to Customer upon delivery to the address specified by Customer.

Article 9 - Online courses and access

1. Access is granted upon payment, via login, link or online learning environment.
2. Login information is personal and should not be shared.
3. Admission times are listed with the course.
4. Entrepreneur may modify or update courses as needed.

Article 10 - Right of withdrawal

10.1 Physical and print-on-demand products

1. For non-personalized physical products, the Consumer has a cooling-off period of 14 days from receipt.
2. The Customer notifies a return in writing within the cooling-off period.
3. Return must be made within 14 days; return costs are the responsibility of the Customer.
4. Refund will be made within 14 days of receiving the product in good condition.

Exclusion of returns for personalized print-on-demand products

1. Print-on-demand products that are produced specifically for the Customer, such as items with a chosen image, color, print, size or other personalization, are legally excluded from the right of withdrawal (Civil Code Article 6:230p sub f).
2. The Customer acknowledges and agrees that in the case of personalized products the right of withdrawal expires from the moment production starts.
3. These items may not be returned.

10.2 Digital products and courses

1. For digital products delivered directly, the right of withdrawal expires as soon as the Customer agrees to direct delivery and acknowledges that he waives the right of withdrawal.
2. Once a download is opened or access to the course is provided, returns are no longer possible.

Article 11 - Conformity and complaints

1. Entrepreneur delivers products in accordance with Customer's reasonable expectations.
2. Complaints must be reported in writing within 14 days of discovery.
3. Entrepreneur provides an appropriate solution within a reasonable time.

Article 12 - Intellectual property

1. All content (texts, e-books, courses, images, recipes, videos) is the property of Entrepreneur.
2. The Customer receives only a personal right of use.
3. Copying, distribution or commercial use of content is prohibited without written permission.

Article 13 - Health information and disclaimer

1. Information on herbs, nutrition, wildcrafting, health or rituals is no medical advice.
2. Entrepreneur is not a physician or medical specialist.
3. Customer remains fully responsible for his/her own health and should always consult a doctor in case of complaints.
4. Use of products, recipes, rituals, advice and tips is entirely at your own risk.

Article 14 - Liability

1. Entrepreneur makes every effort to provide accurate information but does not guarantee complete error-freeness.
2. Liability is limited to the invoice amount of the respective order.
3. Entrepreneur shall not be liable for indirect damages or damages resulting from misuse of products or information.
4. This limitation does not apply in cases of intentional or deliberate recklessness.

Article 15 - Force majeure

1. Force majeure includes situations such as Internet failures, illness, governmental measures, third-party production failures, natural disasters and other circumstances beyond the control of Operator.
2. During force majeure, performance may be suspended or the Agreement terminated without liability for damages.

Article 16 - Complaints and disputes

1. Complaints must be submitted in writing at info@gezonde-voeding-en-kruiden.nl.
2. Entrepreneur responds within a reasonable time.
3. If necessary, disputes will be submitted to the competent Dutch court.

Article 17 - Amendments to the terms and conditions

1. Entrepreneur may modify these terms and conditions.
2. The latest version on the Website is always the current version.

Article 18 - Applicable law

1. All agreements are governed by Dutch law.
2. The court in the district of Entrepreneur's place of business shall have jurisdiction, unless otherwise provided by law.